Was assistance included when you bought your computer ? A question that may seem trivial, but which in reality highlights an increasingly widespread problem: the purchase of the PC usually does not also provide assistance in case of problems.

 

This is because the choice often falls on computers on offer in large retail chains or on the internet, where you do not specify the importance of a service assistance , especially for beginners.

 

It is precisely here that IT assistance firms intervene , which help customers in solving problems and configuring equipment.

the services of a good service company


A good IT support firm provides several services that often only one reseller does not provide.

Basic services: internet connection, e-mail configuration, printer configuration.


Backup configuration.
Installation of software and new hardware.
Virus removal and installation of antivirus or antispam programs.
Troubleshooting of malfunctions: computer locked, slowed down, which does not restart, etc.
Network configuration.
Installation of servers.
Machine formatting, repair or replacement of damaged parts.
A company that sells computers and provides assistance can also give you pre-sale advice, which is essential if the equipment is purchased for professionals or companies.

data recovery


One of the most widespread and alarming problems is data loss : when, due to incorrect operations , very important photos, files or documents disappear from your PC .

In this case, the service company is often able to recover your data, but more importantly it can put you in a position not to lose it through the most suitable backup procedures.

assistance


Thanks to specific programs, a good computer assistance company can also perform some operations through remote assistance : you are given a password known only by you, to respect privacy, and the technicians are able to fix your computer problems remotely, without physically coming in your home. This means lower costs and more timely intervention.

why buy from kinetica?


When using IT equipment for work, relying on a company like Kinetica is important for the pre and post sales service offered.

 

Kinetica provides its professional customers with purchase advice and, in the event of breakages, courtesy equipment and complete warranty management. Out of warranty we can instead intervene for the repair, in our internal laboratory, by qualified technicians. We also have a keen eye to advise you when the repair is convenient or when it is better to replace the equipment.

 

For our customers, deferred payment methods are also available, also with the operating lease formula.