Same Day Geek

Was assistance included when you bought your computer ? A question that may seem trivial, but which in reality highlights an increasingly widespread problem: the purchase of the PC usually does not also provide assistance in case of problems.

This is because the choice often falls on computers on offer in large retail chains or on the internet, where you do not specify the importance of a service assistance , especially for beginners.

It is precisely here that IT assistance firms intervene , which help customers in solving problems and configuring equipment.

the services of a good service company

A good IT support firm provides several services that often only one reseller does not provide.

Basic services: internet connection, e-mail configuration, printer configuration.

Backup configuration.
Installation of software and new hardware.
Virus removal and installation of antivirus or antispam programs.
Troubleshooting of malfunctions: computer locked, slowed down, which does not restart, etc.
Network configuration.
Installation of servers.
Machine formatting, repair or replacement of damaged parts.
A company that sells computers and provides assistance can also give you pre-sale advice, which is essential if the equipment is purchased for professionals or companies.

data recovery

One of the most widespread and alarming problems is data loss : when, due to incorrect operations , very important photos, files or documents disappear from your PC .

In this case, the service company is often able to recover your data, but more importantly it can put you in a position not to lose it through the most suitable backup procedures.

assistance

Thanks to specific programs, a good computer assistance company can also perform some operations through remote assistance : you are given a password known only by you, to respect privacy, and the technicians are able to fix your computer problems remotely, without physically coming in your home. This means lower costs and more timely intervention.

why buy from kinetica?

When using IT equipment for work, relying on a company like Kinetica is important for the pre and post sales service offered.

Kinetica provides its professional customers with purchase advice and, in the event of breakages, courtesy equipment and complete warranty management. Out of warranty we can instead intervene for the repair, in our internal laboratory, by qualified technicians. We also have a keen eye to advise you when the repair is convenient or when it is better to replace the equipment.

For our customers, deferred payment methods are also available, also with the operating lease formula.

Hardware and Software

We are specialists in the installation, repair and configuration of Hardware and Software. We solve problems with all kinds of devices. Sale, assembly and configuration of equipment To adapt your needs to new technologies, we have a wide range of equipment and devices of all kinds:

desktop PCs, laptops, tablets, smartphones, peripherals, accessories, multimedia equipment, etc ... and we complete the service with On-site mounting including complete and custom configuration if required. We offer the following services Sale, assembly and configuration of equipment Hardware repair and maintenance We offer a complete repair service for desktop PC's, laptops, tablets, smartphones and peripherals. Our expert technical team will give a quick solution to your problem, with the most competitive prices on the market.

Our maintenance services are studied and analyzed to adapt to the configuration of your system and thus ensure continuous operation, minimizing the number of failures and losses. Hardware repair and maintenance Software installation and maintenance If you have purchased new software, we offer you the possibility to install and integrate it into your system, regardless of the volume of equipment, using the most advanced software redistribution techniques. In the same way we will take care of its maintenance and updating.

Software installation and maintenance

Software and hardware configuration (Printers, scanner, webcams) The integration of new hardware in the system is usually accompanied by a configuration of software, drivers, etc ... We give you the possibility to carry out this work in the fastest and most comfortable way for you. Software and hardware configuration Management and configuration of Servers Depending on the needs and size of your organization, it may require the use of certain Servers, for example, for the management of an Active Directory together with a series of local and / or external services.

The possibilities are as wide as your needs, the analysis of your system will determine which server or dedicated servers you need to incorporate or reconfigure for greater performance, security and control of it.

 Repair of computers at home with sale, installation, configuration and maintenance to individuals, companies and public bodies, through the home visit of a computer technician specialized in computers throughout the Community of Madrid and the Province of Toledo.

We perform all kinds of computer repairs of home computers , such as formatting and reinstallation of operating systems, sale and replacement of parts, virus solutions, network configuration, internet and email, etc.

We offer a professional computer technical service in the repair of computers at home , we managed to make the repair on our first visit in most interventions. In the event of a breakdown in any part that must be replaced, we prepare an anticipated and adjusted budget to compensate for the repair of the computer .

We have spare parts for almost all models of computers on the market to perform repairs . We help the client in their needs, performing a complete service of sale, installation, maintenance and repair of computers at home for any type of breakdown:

The computer crashes or hangs when it wants randomly.
The computer does not turn on or does nothing, there is no light.
The computer turns on but does not give a video signal, beeps or nothing comes out on the screen.

The computer takes a long time to start Windows or goes very slow once started.
The Windows operating system of the computer does not start, restarts, gives a screenshot, or cannot start.
The computer makes a lot of noise or a strange noise, and sometimes intermittently.
On the computer you need to change or expand the motherboard, ram memory, hard drive, power supply, etc.
The computer does not connect to the internet via cable or Wi-Fi, to the network or does not browse applications.
When Windows or internet starts on the computer , unwanted windows or advertising are opened.
The computer has viruses, spyware, malware, addware, etc. or needs more protection and security.
The computer does not print through the printers, it has no sound, the keyboard, mouse, screen, etc. does not work.
The computer does not recognize connected USB devices or other peripherals.
The cd or dvd drive of the computer is not recognized, does not read or burn discs.
You cannot open or install applications or programs on your computer .

HOME COMPUTER REPAIR

1. The workforce of the computer technical service in computer repair will always be charged in full at the first visit, for technical advice, computer repair and home intervention time.

2. When the trip to the customer's home, counting the start from our offices in Alcorcón (for Madrid capital there is no charge for travel), is greater than 30 km, the full trip will be charged at 25 cents of each kilometer traveled by the technician of computers .

3. If the replacement of any part is necessary for the repair of the computer , the customer will be responsible for the payment of the part to be replaced (separate budget will be sent).

4. The client assumes that they have read and accepted these home computer repair conditions before requesting a computer technical intervention by any available means of contact. Computer repair price for hours and taxes not included.